FAQ
Frequently Asked Questions
Is this a digital or physical product?
Your portrait is delivered as a high-resolution digital file by email.
You can print it yourself or display it digitally.
A framed physical print can also be added as an upgrade during checkout.
What is the turnaround time?
Standard delivery is 24–48 hours after your order is placed.
Rush delivery may be available if you need it sooner.
Can I request revisions?
Yes — free revisions are included.
We’ll make adjustments to ensure you’re happy with your portrait.
How do I submit my photo?
You’ll upload your photo directly on the product page before checkout.
For best results:
- Use a clear, well-lit image
- Make sure everyone you want included is visible
- Avoid blurry or heavily shadowed photos
You can also include names or a special date with your upload.
Can I print my portrait?
Yes — your file is high-resolution and print-ready.
You can print it at home or through any local or online print service.
We also offer a framed print option if you’d like it ready to display.
Still have questions?
Feel free to contact us — we’re happy to help.